Company Information
MyMithra is a digital platform owned and operated by Samasra Soft Private Limited, an Indian private
limited company.
Registered Address:
Survey No: 484/1 Thukivakam HW,
Beside National Highway, Next to Harsha Toyota Dealer,
Tirupati, Andhra Pradesh 517520, India
Contact Information:
Email: info@samasrawellness.com
Phone: +91 7815925179
Website: https://samasrawellness.com
Information We Collect
We collect only information that is necessary to provide our unified healthcare and wellness
services. This may
include:
Personal Information
- Full name
- Mobile number
- Email address
- Address
- Date of birth
- Gender
Health & Service Information
- Medical history, if uploaded by user or partner clinics
- Clinical appointment bookings and lab test results
- Fitness class bookings and wellness center attendance records
- Health goals and preferences
Communication Data
- In-app and WhatsApp conversations
- SMS or call records related to service events
- Support communications
Technical Information
- Device information
- Browser type
- Cookies and analytics data
Payment Information
Payments, if applicable, may be processed through secure third-party payment gateways. We do not
store
full payment card details on our servers.
How We Use Information
We use collected information to:
- Provide unified healthcare and wellness services
- Manage appointments, lab bookings, and memberships
- Send booking confirmations, health reminders, and service notifications
- Share medical records seamlessly between users and requested partner clinics
- Provide customer support
- Improve our services
- Comply with legal and regulatory obligations
WhatsApp & SMS Communication
We use secure messaging routes to send:
- Appointment and booking confirmations
- Service updates and health reminders
- Diagnostic report alerts
- Customer support responses
- Promotional messages (only if user has opted in)
Users may opt out of promotional communications at any time.
Data Sharing
We do not sell user data.
We may share data only with:
- Partner clinics, hospitals, labs, and wellness centers (strictly based on your bookings)
- Cloud hosting providers and secure infrastructure partners
- Messaging APIs and notification services
- Payment gateway providers
- Analytics providers
All such sharing is done strictly for operational purposes and under compliance and confidentiality
obligations.
Consent & Disclosure
Where our platform collects or uses personal and sensitive medical data, we will:
- Provide a clear in-app disclosure before collecting such data
- Obtain your affirmative consent before proceeding
- Never treat navigating away from a prompt as consent
Third-Party SDKs & Integrations
Our platform may use third-party libraries and services to support its functionality. We ensure that:
- All integrated third-party code complies with applicable data protection policies
- No third-party service sells personal or sensitive user data collected through our platform
- Data handled by third parties is governed by confidentiality and security obligations
Regulatory Frameworks & Compliance
We comply with applicable laws regarding the transfer and processing of personal health information
in India, including the Digital Personal Data Protection Act (DPDP Act) and the Information
Technology Act 2000. When we handle personal information, we:
- Comply with all applicable privacy, data security, and data protection laws and regulations.
- Process such information only for purposes consistent with the consent obtained from the
individual.
- Implement appropriate organizational and technical measures to protect personal information
against
loss, misuse, unauthorized access, disclosure, alteration, and destruction.
Data Security
We implement enterprise-grade security measures, including:
- Encrypted data storage (AES-256)
- Secure server environments with Zero-Trust architecture
- Access control mechanisms
- Restricted employee access
Data Retention
We retain personal information only for as long as necessary to:
- Provide continuous healthcare and wellness tracking
- Meet legal and regulatory medical record obligations
- Resolve disputes
- Enforce agreements
User Rights
Users have the right to:
- Access their clinical and personal data
- Correct inaccurate data
- Withdraw consent
- Request deletion of their account (subject to medical record retention laws)
- Opt out of marketing communications
To exercise these rights, users may email:
info@samasrawellness.com
Account Deletion
If you have created an account through our app, you may request
permanent deletion of your account and all associated personal data.
How to request account deletion:
Upon receiving a valid deletion request, we will permanently delete your account and associated
personal data, removing it from active systems. Please note: We may retain certain medical or
transactional data where strictly required by law.
Updates to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website
with
a revised effective date.
Contact Us
For any privacy-related concerns, contact:
Samasra Soft Private Limited
Email: info@samasrawellness.com
Phone: +91 7815925179
